Support Center | FAQ & Delivery Schedule | Sakthi Saravana


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Welcome to the Sakthi Saravana Support Center.

We are committed to delivering the purest, farm-fresh ingredients directly to your door. Use this page to understand our Weekly Harvest Cycle, view our pre-order cutoff times, check our delivery schedule, and find answers regarding our certified organic standards. If you need further assistance, our team is here to help you bring the best of the farm to your door.
Our Quality Commitment & Weekly Harvest Cycle

Our Quality Commitment & Weekly Harvest Cycle

At Sakthi Saravana, we are dedicated to restoring authenticity, trust, and health to your food by cultivating a New Food Culture built on uncompromising quality.

Uncompromising Purity

Every item we offer is 100% Certified Organic and verified by Ecocert Canada. As a proud OCO member, we are committed to delivering truly exceptional produce through our established direct partnerships with ethical organic farms in Canada.

The Farm-to-Door Advantage

We skip the grocery store shelves to maximize freshness. Your harvest arrives at our hub from our farm partners on Thursday and is delivered to your door on Friday or Saturday. This direct path ensures peak nutritional value and superior quality.

The 6% Impact Pledge

From day one, we commit 6% of our total revenue to three pillars: Integrity (1.5% to OCO), Restoration (1.5% to StopTheDesert), and Resilience (3.0% to Global Farmer Recovery). Your purchase directly restores soil and empowers farmers worldwide.

Weekly Harvest Cycle

Tuesday | Order Cutoff @ 7 PM EST

Wednesday | New Order Window Opens @ 8 PM EST

Friday(Evening) OR Saturday | Farm-to-Door Delivery, Times vary by location

Delivery Zones & Fees

Local Delivery Zone | Markham, Stouffville, Richmond Hill, Scarborough, Pickering, Ajax | Flat Rate - $ 6

Important Notes

Orders must be placed and paid by Tuesday 7:00 PM EST for same-week delivery.

Delivery fee is a flat $6 regardless of order size or weight

Average order size: $24

Delivery times may vary based on location and daily delivery volume

Frequently Asked Questions (FAQ)
Orders & Payments
  • How does your weekly pre-order cycle work? We operate on a direct Farm-to-Door cycle. Your order must be placed by Tuesday at 7:00 PM EST to be delivered that same week (Friday evening or Saturday). The order window re-opens every Wednesday at 8:00 PM EST.

  • Why do you only authorize my payment, and when do you actually charge me? When you order, we place a temporary authorization hold on your card. We do not capture the final payment until Thursday evening. This ensures you are only charged for the exact items we are able to source and deliver after the final harvest count.

  • What happens if an item is unavailable due to a harvest shortage? In the rare event of a shortfall, we remove the item and immediately reduce your total price. We only capture the final, lower amount and will notify you on Thursday once the final inventory is confirmed.

  • Can I change or cancel my order? Due to our tight fulfillment schedule with our farm partners, all orders are final. We cannot accept changes or cancellations after an order is placed.
Delivery & Logistics
  • What is your local delivery zone? We currently deliver to: Markham, Pickering, Stouffville, Richmond Hill, Ajax, and Scarborough. If you live within these city limits, you are eligible for our weekend delivery service.

  • When will my organic products be delivered? Confirmed orders are delivered every Friday evening or Saturday. Delivery times vary by location and route efficiency to ensure your produce arrives at peak freshness.

  • How much does delivery cost? We offer a $6 flat rate for our local delivery zones. This fee remains the same regardless of order size. With an average order size of $24, this fee allows us to maintain the specialized handling required for farm-to-door service.

  • What if I am not home during the delivery window? Please provide instructions for a safe drop-off location (e.g., "leave on porch") and ensure a cooler with ice packs is ready. We are not responsible for spoilage if products are left unattended for an extended period.
Quality & Standards

Are all your products genuinely certified organic? Yes. 100% of our ingredients are Certified Organic under the Canadian Organic Standards (COS) and verified by Ecocert Canada.

Where do you source your products? We partner directly with trusted Canadian organic farms. When local items are out of season, our partner farms source from ethical, certified organic farm partners internationally to ensure year-round variety without compromising our purity standards.

What is your policy on damaged or spoiled products? We take every precaution to ensure your organic products arrive in perfect condition. We guarantee the quality and freshness of all items up until the moment of delivery. If any item in your order arrives damaged, spoiled, or is incorrect, we request that you contact us at support@sakthisaravana.com within 2 hours of the recorded delivery time.

  • Please include a clear photo of the damaged item and its packaging with your email.
  • Important: Claims received after the 2-hour window will not be eligible for a refund or credit. This policy helps us maintain the integrity of our quality guarantee and accounts for external conditions affecting the package after delivery. We will promptly issue a refund or credit for the value of the affected item.

Why choose Sakthi Saravana? We only sell 100% Certified Organic ingredients—nothing less.  We offer a transparent path from the farm to your door. While traditional retail often involves long storage times and complex supply chains, we ensure your produce arrives at our hub on Thursday and reaches your door by Friday or Saturday. Our commitment is to provide you with the purest food, backed by a superior harvest cycle that prioritizes freshness over storage. When you choose Sakthi Saravana, you aren't just buying food; you are supporting a New Food Culture that guarantees peak nutrition, complete transparency, and a 6% Impact Pledge that gives back to the land and the people who tend it.
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Need Help? Submit a Request

To ensure we resolve your inquiry as quickly as possible, please email support@sakthisaravana.com with the details below.

Please include the following in your email:

  • Subject Line: Please use: [Topic] - Order #XXXXX (Example: Quality Issue - Order #1052)
  • Full Name:
  • Order Number: (Found in your order confirmation email)
  • Phone Number:
  • Reason for Request: (e.g., Quality Issue, Delivery Question, Billing, Account Help)
  • Message: Tell us how we can help.
  • Photos: Please attach clear photos of the product and its packaging (Required for all Quality/Freshness claims).

    Reminder: For quality or freshness claims, please submit your email within 2 hours of the recorded delivery time to be eligible for a credit or refund.